Unable to make/receive calls.

Was fiddling around with my phone and

  1. Dialled ##4636##
  2. Nikapata some tests/settings hapo.
  3. Now I CAN NOT make/receive calls, even dialling USSD codes imekataa.
  4. However I can send/receive sms, also able to send emails/whatsapp via Safaricom Data.
  5. The Safcom network icon appears but when I try calling napata Error: Mobile Network not available for voice calls.
    7.However if I put my sim card in another phone i can make/receive calls.

Nimetafuta solutions kwa mtandao na safaricom shop sijapata.
Phone is 20 days old, still under warranty
Phone: Motorola G5+
Carrier: Safaricom
Sim Card: These ‘new’ 4G ones.

@Stinger @Deorro @Chloe and any other techies any help will be highly appreciated

https://mail.google.com/mail/u/0/?ui=2&ik=bb2cacaac6&view=fimg&th=16054ad3d8187d58&attid=0.3&disp=thd&realattid=1586755864124981248-local2&attbid=ANGjdJ-L7YrX4-f06IEG32b2UtXCWp29g-quIpU6ErN6lnUqJwjVkL0ik8GCTOY16JcJ2_j0i1SyZe-5PcCair6-zn8q4HZWRwkoazQlr8c4kZQy17wGeB0_rWiev0Y&sz=w180-h120-df-p-nu&ats=1513249765562&rm=16054ad3d8187d58&zw https://mail.google.com/mail/u/0/?ui=2&ik=bb2cacaac6&view=fimg&th=16054ad3d8187d58&attid=0.1&disp=thd&realattid=1586755864124981248-local0&attbid=ANGjdJ9hwgM2ISHBeYyT6st19QKMBfTob8SW389SwkGuYJWbUo5KucUTkp2AznuNnk3XMtLmWUZE4aNETEyDAA61DmZTmhJD4WD_i47_WfAfxIJtwhfilPOr-IyC-Cc&sz=w180-h120-df-p-nu&ats=1513249765561&rm=16054ad3d8187d58&zw
ps: natumia comp ya client kupost hii thread, excuse me kama pics sijaweka vipoa.


wachana na vitu hauelewi

weka screenshots vizuri tukusaidie


simu ni mbichi bado!! lazima tucheze na settings hahaha. nipe a few minutes niweke picha clear(er)

@Zee hide your imei then you reupload the pic

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I had seen someone post that code here in the morning. Why did you think it necessary to put in your phone some code you don’t know what action it’s supposed to perform?

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counter check your settings with this kama ziko sawa aand still no results reset phone[ATTACH=full]144834[/ATTACH]

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kila kitu ikikataa download app ya kumanage calls

Hahaha restart

ebu turn phone off then turn it back on

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just tried, hii inaweka Emmergency Calls Only

looks normal, how about a restart

change your network to 3G ujaribu

Asubuhi kuna jamaa alikuwa amepost hiyo code ulipress, we ka fala ukafollow mbio mbio

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yes, sasa nimepata funzo langu

Lete screenshots tusaidie wewe

nimeweka hapo juu kwa replies

Try to change the preferred network type to LTE/GSM/WCDMA (auto) PRL. Most voice calls on our service providers are on GSM(2g) or WCDMA(3g)


Check if your phone data setting are set to 4g only . Some phones dont support call functions when data is set to 4g only. Change to 4g auto

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http injector??