When a company in the service industry make such a mistake in an environment as competitive as they are in WTF is going through their heads. After the lawsuits and the boycott these guys will have lost a lot of money and all for the sake of creating space for their own employees who were themselves not paying passengers. The real screw-up wasn’t the incident but the reaction from the CEO.
I couldn’t embed the video in this link but it’s so much worse than the one below. http://www.ibtimes.com/political-capital/united-airlines-promised-federal-regulators-all-ticketed-passengers-are-guaranteed
Or maybe the airline and its employees could have remembered that they are a service industry before bringing in cops to settle what was in fact a civil matter. There was no legal reason for the passenger to have to alight and considering we don’t know what plans he’d made it wouldn’t be fair to ask him to alight. Those four employees whom the company felt had to be on that flight (for free by the way) instead of paying customers whose only fault was being ‘randomly chosen’ are going to cost this company millions
that was a major fuck up probably brought about by a tired supervisor that was waiting for the plan to take off so that he can close for the day. But United is such a big airline their only problem in terms of competition is posed by the gulf airlines
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And then kama kawa the media knows both parties want to quietly deal with the matter onwards…what do they do? Dig up the poor guys past and as with everyone washaanza kucriticize humse.
The guy blundered lost his doctors license took him ten years(2015 is when his probation ended) to get back to work with a condition he can work only once per week.Now you see why he needed to go that day angekosa kufika anakosa mshahara ya week…and for him to be that desperate kufika lazaima no pressure ya bills.