How mh such do they charge? I have a phone I am to receive from US na shipping imekuwa balaa
Please send us details to [email protected] or just inbox me the details
Glad to be here. I can bet you, no one so far is faster from the US than we are. We also do not have handling and processing fees. Only $15/kg.
Soon, we are adding optional 4-day shipping with DHL. Our prices will be slightly lower than regular DHL prices.
This service is being introduced to cater for urgent needs.
Expect our site reloaded with a tracking system and real-time text messaging on status. We are working on improving customer experience and communication. Kentex Cargo 2.0 coming soon.
Thanks everybody for the comments. In case in the past, we didnât serve you well, we are much better and we are listening to every comment, complaint, and compliment. Be blessed guys!
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Send us the link to [email protected]. We can help
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Just amazed that kentex undercharged me actually. I confirmed weight of my package to be 5.5kg and I was only charged for 5kg.thanx kentex
Sent
How mh such do they charge? I have a phone I am to receive from US na shipping imekuwa balaa
1 Like
Please send us details to [email protected] or just inbox me the details
2 Likes
Just amazed that kentex undercharged me actually. I confirmed weight of my package to be 5.5kg and I was only charged for 5kg.thanx kentex
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#TeamKentexCargo all the way, never failed me once. But f@ck KOTE Cargo ni game ya pata potea
#TeamKentexCargo all the way, never failed me once. But f@ck KOTE Cargo ni game ya pata potea
We appreciate the kind comments. We are working hard to improve customer experience.
This holiday season, we are giving away iphone 8. Here is how to enter
We appreciate the kind comments. We are working hard to improve customer experience.
This holiday season, we are giving away iphone 8. Here is how to enter
A little context. I am building a Gaming PC that will also be used for video editing, music production and media consumption. Most of the parts that will be used do not ship to kenya. This being the case I asked around and Savostore came highly recommended. So to test the waters I used their buy and ship services and what I included was a keyboard, mouse and mouse pad. So I sent them the items, and they gave me a quote. Included in the quote was also import fees. This seems a bit weird because as to the best of my knowledge, computer parts are exempted from import duty and VAT. But then again, these arenât really computer parts now are they? maybe not. So I paid, I got emails for each step i.e them buying the goods, arriving at their warehouse, being shipped to kenya, Arriving to kenya and finally got my goods home via G4S. SO now that I know it works, let me proceed to buy the internals of the computer right. So today I called Savostore to inquire if they will change me importation fees (aside from shipping) on computer parts, and their customer care says all goods have an import fee of 18% of their price. Well that does not sound right. So I head over to the KRA FAQ (Q7) and it confirms my doubts, Computer parts and books are not subject to VAT and Import duty and if they are itâs as little as 2.25%. So I call back Savostore with these facts at hand and the person I talk to says that the 18% covers for Kenya and US. So I follow up with another question okay, do US citizens pay 16% to buy stuff locally?? or do they pay 16% to ship out? And her reply is the same âIt covers for both US and Kenyaâ. I am not convinced, and I donât feel as though she can convince me. Now I imagine I am to buy a GTX 1080 Ti which is 79,603.18/- so 18% of that is 14,328.54/- (which is close to the amount Iâll pay for a 16GB RAM), not including the shipping/service fee of $15/kg volumetric or actual (whichever is higher). Thatâs a lot! So I ask around and Iâm told of Kentex. I ring them up and ask if they include import fees on computer parts. The madame I talk to tells me (before I present her with facts) that computer parts are not subject to import fees. She also adds that I will need to pay 5% for insurance of parts that are > $200 , which totally makes sense.
Where that 18% is coming from I do not know and their customer service is not transparent/helpful. I m yet to ship with Kentex and this post will be updated when I do.
TL;DR Version
Savostore (although highly recommended) charge import fees (aside from shipping/service fee of $15/kg volumetric or actual (whichever is higher)) of 18% of the total price for computer parts, which should not be the case as per http://www.revenue.go.ke/customs/faqcustoms.html (Q7). Kentex on the other hand do not include import fees for computer parts and I believe they adhere to Kenyan laws pertaining importation. They do however (for your own security) include a 5% insurance for goods more than $200.
Is this is over and above their own fees for the service?
Yes, that 18% is in addition to their service fee of $15/kg.
PS: for the service charge of $15/kg, they charge you whichever costs more from the itemâs volumetric or real weight. Which is also questionable in a way.
A little context. I am building a Gaming PC that will also be used for video editing, music production and media consumption. Most of the parts that will be used do not ship to kenya. This being the case I asked around and Savostore came highly recommended. So to test the waters I used their buy and ship services and what I included was a keyboard, mouse and mouse pad. So I sent them the items, and they gave me a quote. Included in the quote was also import fees. This seems a bit weird because as to the best of my knowledge, computer parts are exempted from import duty and VAT. But then again, these arenât really computer parts now are they? maybe not. So I paid, I got emails for each step i.e them buying the goods, arriving at their warehouse, being shipped to kenya, Arriving to kenya and finally got my goods home via G4S. SO now that I know it works, let me proceed to buy the internals of the computer right. So today I called Savostore to inquire if they will change me importation fees (aside from shipping) on computer parts, and their customer care says all goods have an import fee of 18% of their price. Well that does not sound right. So I head over to the KRA FAQ (Q7) and it confirms my doubts, Computer parts and books are not subject to VAT and Import duty and if they are itâs as little as 2.25%. So I call back Savostore with these facts at hand and the person I talk to says that the 18% covers for Kenya and US. So I follow up with another question okay, do US citizens pay 16% to buy stuff locally?? or do they pay 16% to ship out? And her reply is the same âIt covers for both US and Kenyaâ. I am not convinced, and I donât feel as though she can convince me. Now I imagine I am to buy a GTX 1080 Ti which is 79,603.18/- so 18% of that is 14,328.54/- (which is close to the amount Iâll pay for a 16GB RAM), not including the shipping/service fee of $15/kg volumetric or actual (whichever is higher). Thatâs a lot! So I ask around and Iâm told of Kentex. I ring them up and ask if they include import fees on computer parts. The madame I talk to tells me (before I present her with facts) that computer parts are not subject to import fees. She also adds that I will need to pay 5% for insurance of parts that are > $200 , which totally makes sense.
Where that 18% is coming from I do not know and their customer service is not transparent/helpful. I m yet to ship with Kentex and this post will be updated when I do.
TL;DR Version
Savostore (although highly recommended) charge import fees (aside from shipping/service fee of $15/kg volumetric or actual (whichever is higher)) of 18% of the total price for computer parts, which should not be the case as per http://www.revenue.go.ke/customs/faqcustoms.html (Q7). Kentex on the other hand do not include import fees for computer parts and I believe they adhere to Kenyan laws pertaining importation. They do however (for your own security) include a 5% insurance for goods more than $200.
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Is this is over and above their own fees for the service?
Yes, that 18% is in addition to their service fee of $15/kg.
PS: for the service charge of $15/kg, they charge you whichever costs more from the itemâs volumetric or real weight. Which is also questionable in a way.