However, a rapidly growing users base has brought technical challenges to the service. In 2012, due to a large number of users and insufficient platform capacity, the withdrawal service often used to crash on Fridays.
Chinese technology helped the operator build a more stable and powerful second-generation M-Pesa mobile payment service.
“We worked with them to build up the platform which can support tens of millions of users to use the ‘mobile pocket.’ Its business success rate has greatly increased and the time for breakdown every year has been dramatically reduced,” Meng Wei, head of the Kenya representative office of a Chinese technology provider, told CMG.
The Chinese technology provider also makes efforts to improve user experience and develop more services.
“The M-Pesa has integrated a strong ecosystem in which users can book train tickets and flights on the platform. We hope to use Chinese technology to help people of Kenya to fully enjoy the development of digital economy. We believe that in the era of digital economy, no one should be left behind,” said Meng.