[ATTACH=full]499279[/ATTACH]
Safaricom customers who delay paying their calls and SMS credit advance through the Okoa Jahazi service will now have the amounts automatically settled by debiting their loyalty points.
The move is designed to address defaults while also reducing the value of billions of shillings’ worth of outstanding Bonga points which are a liability to the telco.
The latest position by the firm is against a November 2022 update of the programme’s terms and conditions that would have seen unclaimed points expire effective January 1, 2023.
Safaricom had termed the move to expire the unused Bonga Points as a business decision aimed to incentivise redemption with liabilities hitting Sh4.5 billion end of March 2022.