Will we respond to the angry person positively or negatively - pleasantly or bitterly? Will we be gentle and conciliatory, or will we cause more bitterness and anger?
“A soft answer” is not a weak one. Often the most powerful response is given in the mildest tone. Even though the substance is firm, the language and spirit are gentle. Such an answer is hard to resent or refute.
When we use a soft answer, wrath is turned away. Anger is silenced. These negative emotions or attitudes cannot burn without fuel to feed them.
What are the effects of using grievous or bitter words? Hatred, cruelty and misery. Bitterness is more powerful than wrath. While rage thunders, bitterness stabs. It creates more ill will than the angry words that provoke it.