Where do you draw the line between how to answer to a genuine customer complaint and a petty customer who just wants to drag you or the organization down? I have been reading this Safarilink story (I have read like all responses) and I don’t know really how I feel. I work in service industry and some of our clients can be petty. You will need to handle something in Kisumu and one of the clients or two will get into your nerves, while others will wait. Hata when leaving the airport you will be feeling like you are sitting on your feet. Am not speaking about where the organization is careless, I refer to quick dispatches to clients/branches that require service provision and quick responses when things go wrong.
Tangu nianze kuhustle, I have long learnt to cut off customers who want to engage me on price. Hao na wale hatuwezi elewana on the deliverables and timelines. Usually hao ndio huwa sumbua sana. I would rather loose their business than tuanze kusumbuana huko mbele after I have done some considerable work for them. Nawaambianga tuko kwa soko huru so either they pay my full price ama watembeze kiatu.
Even you given a chance will not behave any different. Ni ugonjwa ikona na all politicians regardless of the political divide and that’s why they feel they have all the rights to do watever they want. Jinga hao.
I remember there was a similar incident two or three years ago. I think ilikua uyo mpumbavu Joho complaining that his flight left him shenzi akaambiwa kuna kitu inaitwa timed schedules.
Edit: Turns out its the same incident that I am referring to ndo imekua linked.
Kuna madoggy wanafikiria delaying a flight in a busy hub like JKIA or Wilson is the same as Mbukinya kuchelewa by the same minutes huko Machakos Airport. Ndio maana wanashangaa airline itatoa wapi nguvu ya kuwacha governor or such other busybody. To them, fuck air traffic control and fuck ground crew. Fuck other scheduled landings and take offs. Fuck IATA and ICAO too.